My Toshiba laptop was not born under a lucky star. When I received it from the distributor, it worked for a couple of days and then the fan was gone (they call it Dead On Arrival). The support service changed the motherboard, but forgot IrDA and Bluetooth connections. At the time, I didn’t complain, as I needed the PC.

After one year, the screen started to behave in a strange way. All of a sudden, it was randomly switching on and off (i.e., black), especially when on batteries. At the end of April, this problem had increased to the point that was almost impossible to work for more than ten minutes.

On May 4, I’ve brought my laptop to Toshiba’s support center.

Today, after more than two weeks, I’ve called to know why nobody did react or reply, when they were supposed to call in less than 10 days (when you have a laptop, is usually because you need it on a daily basis).

I had to call three times in order to get the promise of an email telling me the cost of the solution (the laptop, of course, isn’t any more under warranty). The line dropped during the first call, after a couple of minutes, while I was waiting for the answer. The line didn’t drop during the second call, but after a 20 minutes wait I discovered that the operator had left for lunch! Unbelievable!!! The third call went smoothly.

I’m still waiting for the email… Guess why I will never buy another Toshiba…